Returns & Exchanges

Returns & Refunds Policy

How to start a return

• You can initiate a return via our return form, by email (sellzashop@gmail.com), or through live support on our website.
• Return shipping is paid by Sellza when the return is approved and a prepaid label is provided.

Return window

[TO BE CONFIRMED] We recommend setting a clear return window (for example, 30 days from delivery). Fill in your preferred timeframe below:

Return window: [DAYS] days from the delivery date.

Return conditions

• Items must be returned in original condition (unused, unwashed, and free of additional wear), with original packaging when possible.
• Returns may be refused if the item shows signs of use, damage caused by the customer, or is missing major components.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, refunds are issued to the original payment method.
• Refund timing depends on your bank or payment provider and can take several business days after processing.

Non-returnable items

• Gift cards (if applicable) are not returnable.
• Final sale items (if clearly marked) are not returnable.

Return address

Return address: [TO BE PROVIDED]. We will share the correct return address after you initiate a return.

5. Exchanges & Defective/Incorrect Items

Exchanges are offered for defective or incorrect items.

• If you receive a defective, damaged, or incorrect item, contact us as soon as possible via email, return form, or live support.
• Damage claims must be reported within 15 days of delivery.
• Please include order number, photos of the item and packaging, and a brief description of the issue.